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Flexibility is critical in today's business
world. Managing the infrastructure for speech applications pays for large
customers, but is not cost effective for many businesses.
Through our partners “Emerging Technologies “, Tatweer1 is able to provide
applications hosted on world-class equipment and software, and backed by equally
world-class staff. With thousands of available ports, we can provide complete
outsourced solutions to any size call center.
Hosting services can be packaged in a variety of ways, and typically include:
- All required software
- All required hardware
- Log monitoring
- Grammar maintenance
- One telephone call leg (via 8XX/7xx number)
Tatweer1 voice portal Infrastructure could, for instance help contents providers
give stock quotes, information about films, restaurants, weather, traffic,
sports results ect. Callers can easily navigate through the various services
using the most natural interface there is - the human voice! A voice portal
provides service operators with the flexibility to offer different kinds of
value added services simultaneously, accessible to callers conveniently through
one telephone number.
Example of a voice portal dialog:
System: Welcome to the Te-phone Voice Portal. Which service would you
like: Sport news , TV guide,
business news, directory or stock information?
Caller: I would like business news.
System: Today's headlines: 'Airlines reduce their prices 50% , Oil Price
increase by 10% , …'
and 'American Beauty'. Which would you like?
Caller: Airlines, please.
System: Saudi Airlines and BT Airways agree to reduce their price 50%
during summer vacation jul2002 to sept2002. How can I help you now?
Caller: I would now like some stock quotes, please.
System: Switching to the stock information system. Please say the name of
the company you
would like stock information on.
Caller: IBM.
System: Are you interested in common shares, preferred stocks or stock
options?
Caller: Common shares.
System: IBM common shares are at 80, up 10. Can I help you with anything
else? Caller : No thanks
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